A. Agile Product Development and Responsible for designing solutions according to customers' journey.
- Participate in product planning and iteration sessions with tribe members to draw up overall product specifications.
- Gather and analyze customer insights to develop new product feature requirements and enhancement plans.
- Draw up the solution delivery procedures to the customer, administer the solution delivery plan to the customer according to the designed process.
- Develop product requirements and manage end to end product delivery including customer portrait identification và pain-point journey; Solution design; Solution Development; Testing; Launching; Experience Evaluation... and Solution Adjustment.
- Run daily scrums, manage product backlog, develop requirement documentation, manage support tickets and unblock barriers to progress for 1-2 squads.
- Facilitate daily stand ups, iteration planning, sprint reviews and drive sprints together with Scrum Master.
- Lead team efforts in continuous improvement, define and implement improvement stories to increase the velocity and quality of programs.
- Coordinate and manage task execution, removing task impediments to allows squads to fully focus on product delivery.
- Responsible for PnL và business efficiency of solution group assigned in each period..
B. Product Marketing
- Manage specific tasks related to product launches (roll out to user groups, locations, etc).
- Identify high impact marketing interventions and lead their implementation.
- Work with team leads to resolve people problems and project roadblocks, conduct post mortem and root cause analysis to help squads continuously improve their practices to ensure maximum productivity.

- The job holder will gather customer insights, develop product requirements and manage the end to end delivery of tasks through agile project management.
- The job holder is responsible for maximizing value produced by the team, ensuring collaboration with stakeholders and supporting the Business Tribe Lead to deliver the customer journey roadmap.
- Responsible for designing and building solutions to meet customer needs according to the customer journey from the beginning to the end, ensuring the positioning values in line with selected CVP.

- Bachelor's degree in a technical or business management discipline
8 years of relevant experience in project management in a financial institution, with 2 years of experience in leading sprints
English proficiency requirements are pursuant to Techcombank's policy.
- Experience working with architecture teams to access and size story
- Experience in planning and launching of product go-to-market strategy
- Understands Agile principles, practices and Scrum methodologies.
- Strong understanding on fundamentals of iterative and incremental development
- At least 2 years of experience in managing communications with senior leadership team in an organization

Software Development
- Drive and deliver top quality HTML, CSS, JQuery and JavaScript user interface code on a wide range of interactive web projects.
- Own the UI code of the digital platform and the architecture of the user experience, leading designers to take the wireframe from development to delivery.
- Collaborate with back-end developers to troubleshoot and resolve coding issues, improving usability.
- Ensure that all materials produced are of high quality, accuracy, timeliness and compliance with accessibility standards.
- Maintain graphic and branding standards throughout the product's look and feel.
- Actively test and debug the program to ensure stability and accuracy.
- Develop and maintain user interface code to improve forecasting methods and statistical and analytical models to assist business tribes in their decision making.
- Build interfaces and user interfaces for the bank's digital platforms, ensuring a seamless digital interface from the customer's point of view.
- Responsible for the user-facing code of the digital platform and the architecture of the user experience, working closely with the designers to take the wireframe from development to delivery
- Collaborate with back end developers and UI/UX designers to improve usability.
- Proactively give suggestions and systematized solutions to influence the design of the platform.
- Responsible for defining the structure and design of web pages, striking a balance between functional and aesthetic design, and ensuring the web design is optimized for mobile pages.
- Maintain and constantly improve the developed website and optimize the application for smooth use of the application.

Software Documentation
- Instruct tribe and team members to translate business requirements into technical design documents.
- Actively review and foster discussions with team members on functional requirements documents to build and improve TCB's digital products"
- Work closely with tribe and squad members to translate business requirements into technical design documents.
- Review and execute requirements documents by coding flowcharts, layouts, diagrams, charts, code annotations, and instructions for the program

The job holder successfully deploying technology solutions for projects of the whole line.

Qualifications
- Bachelor's Degree in Computer Science, Software Engineering or Information Technology
Work Experience
- At least 5 years of front-end experience developing in at least 2 languages (HTML, CSS, JavaScript, React)
- Experience working with popular JavaScript frameworks and libraries (AngularJS, Vue, jQuery)
- Experience with tools that leverage UI/UX design and implementation such as Bootstrap or ZURB Foundation
- Experience working in a source control environment such as GIT or TFVC
- Experience in the full development lifecycle from requirements analysis through coding and release
- Deep experience in developing, testing, documenting, and releasing critical software
- Solid understanding of API design and implementation"
Foreign language
- English/ according to TCB's regulations in each period

1. Main Tasks
- Study the documents as input for the testing process, determine the list of objects to be tested, the test environment. Plan implementation, ensure test quality for developments/modifications/projects on the system.
- Coordinate with other departments to perform tests and report test results 20% more developments/projects than Testers.
- Guaranteed SLA defect rate for Senior Testers (0.05% error after Go Live ~ 0.5 error/1000 test case)
- Learn and apply standardization, automation, advanced testing tools and knowledge
- Perform other tasks as assigned by the Unit Leader

2. Risk management and compliance
- Manage bugs according to software testing process. Coordinate with related departments to fix errors.
- Identify and proactively detect risks during operation, coordinate with relevant units to devise methods of measuring and minimizing risks.
- Perform work in accordance with policies, regulations, processes, guidelines, designs and service quality commitments (SLAs); Use and update the standard set of Test Case Library (Master Test Case Library)

The Job Holder:
Directly perform testing for developments/modifications on all systems, technology solutions and technology projects by planning, evaluating, implementing and applying test tools to ensure quality of testing.

Qualification:
- Bachelor degree or higher, major in IT or electronic telecommunication
- Language proficiency: English according to TCB's regulations in each period
Experience:
- In-depth knowledge of information technology systems in the banking sector
- Deep understanding of research methods to apply to technology improvement research activities
- More than 5 years of experience working in the field of information technology, especially in the banking sector.

- University degree in IT or electronics telecommunications or related fields
- Foreign language: TOEIC 550
- International Certificate of System
- Having experience in implementing, administering, and operating in-depth in terms of policies, set of rules, configuration of information security at least one of the following areas at financial/ service/ telecommunications organizations ( 5 years)
- Security solutions for access identity management (PAM, IAM...);
- Network security solutions (Firewall, NAC, APT, NetIPS, DDOS...);
-  Security solutions for terminals (AD GPO, HIPS/HFW, Appcontrol, Web/mail filtering, DB security...);
-  Data security solutions (DLP, FAM...).

- Perform normal operational tasks: Monitor and report on the daily operation status of the information security system.
- Information security system for servers and workstations using agents
- Network layer information security system: firewall, IPS, IDS, APT, DDOS...
- Perform special operational tasks: Troubleshoot problems, perform backup testing.
- Manage and update CMDB for the system.
- System status report.
- Update system operating documents.
- Research and deploy solutions to optimize system capacity, ensure information security
- Improve work processes to improve operational efficiency

1. Responsibility in the operation of information security infrastructure system
- Perform normal operational tasks: Monitor and report on the daily operation status of the information security system.
- Information security system for servers and workstations using agents
- Network layer information security system: firewall, IPS, IDS, APT, DDOS...
- Perform special operational tasks: Troubleshoot problems, perform backup testing.
- Manage and update CMDB for the system.
- System status report.
- Update system operating documents.
- Research and deploy solutions to optimize system capacity, ensure information security
- Improve work processes to improve operational efficiency

2. Other responsibilities
- Participate in technology projects as assigned.
- Participating in the development of business procedures and guidelines of the Unit.
- Participate in handling technology risks as assigned.
- Perform other tasks as required by management.

The Job Holder:
- System operation: Directly performing monitoring activities, handling incidents, ensuring information security infrastructure systems operate stably, safely and with high availability.
- User support: Directly support users in daily activities, ensuring users' problems are handled as quickly as possible, meeting their business needs.

Qualification:
- University degree in IT or electronics telecommunications or related fields
- Foreign language: Level 1 and above – TOEIC under 550
- International Certificate of System
Experience:
- Having experience in implementing, administering, and operating in-depth in terms of policies, set of rules, configuration of information security at least one of the following areas at financial/service/telecommunications organizations ( 5 years)
+ Security solutions for access identity management (PAM, IAM...);
+ Network security solutions (Firewall, NAC, APT, NetIPS, DDOS...);
+ Security solutions for terminals (AD GPO, HIPS/HFW, Appcontrol, Web/mail filtering, DB security...);
+ Data security solutions (DLP, FAM...).

- Graduated with majoring in Information Technology, Mathematics, Electronics and Telecommunications at universities of science and technology such as: Polytechnic University, National University.... or International Programmer
- Work experience: Minimum 5 years in related field
- Foreign language: TOEIC 550
- Understanding and having good knowledge about applying and selecting technologies in the financial services industry as well as designing and building technology systems for organizations with large transaction volumes on the basis of conformity with development orientations. development, safe and effective

- Participate in technology investment projects from the solution research stage, evaluate and propose suitable solutions according to the roadmap, including making scoreboards, evaluating for technical points of suitable solutions according to standards. technology standards; participate in the appropriate implementation plan
- Design solutions/functions, develop architectural documents for the project
- Consulting and proposing comprehensive solutions for one or more Development Requirements based on technology principles and standards
- Manage and monitor changes related to the solution architecture to ensure the integrity, standardization and consistency of the technology system.
- Research new technology trends
- Participate in the development/setting of technology standards such as ensuring integration with existing systems, stability, openness according to various advanced technologies, minimizing operational risks, ensuring for current use and future expansion…etc.

- 2+ years of hands-on experience with ML, coding in Python/PySpark, distributed computing
- Technical degree including Sciences or Engineering
- Have an inquisitive mind, research and generate ideas, be comfortable with large-scale data
- Understand modern machine learning landscape and its mathematical foundations
- Common sense, business driven, results oriented, agile mentality, do-it and own-it culture
- Strong communication (written, spoken), presentation skills, eye-level with business and PO

- Use modern data science tools (Python, Scala, Tensorflow, Py/Spark) to develop large-scale ML models on millions of structured and unstructured records
- Apply deep learning to text, network and time-series data to personalize our customer's experience at scale
- End-to-end process from developing machine learning, to deployment and AB testing for all our millions of customers
- Work closely with business users in identifying business problems and use cases which can be resolved by data science techniques
- Constantly keep up with open source tools and research community for data science

Data Architecture
- Deliver functionality required for business and data analysts, data scientists and other business roles to advance the overall analytic performance and strategy of the bank
- Build the best practices and strategies for data infrastructure to fulfill data analytic and utilization needs of the business with emerging latest technologies and capabilities.
- Proactively drive the effort of identifying opportunities to manage data and provide solutions for complex data feeds within the bank.
- Evaluate various data architectures in the bank and utilize them to develop data solutions to meet business requirements.
- Drive the delivery of data products and services into systems and business processes in compliance with internal regulatory requirements.
- Oversee the review of internal and external business and product requirements for data operations and activity and suggests changes and upgrades to systems and storage to accommodate ongoing needs.

Data Integration
- Strategically obtain and integrate data and information from various sources into the firm’s platforms, solutions and statistical models.
- Lead discussion with Data Scientists to understand the data requirements and create re-usable data assets to enable data scientists to build and deploy machine learning models faster.
- Design, build, and maintain optimized data pipelines and ETL solutions as business support tools in providing analysis and real time analytics platform for critical decision making.
- Ensure data assets are organized and stored in an efficient way so that information is high quality, reliable, flexible, and efficient.

- The job holder is responsible for designing and developing programs, algorithms and automated processes to cleanse, integrate and evaluate large datasets from disparate sources and implement complex business logic as needed with the available data processing tools.
- The job holder will be responsible for integrating new data sources to increase throughput of existing systems, managing data pipelines that facilitate robust analysis, and sourcing và preparing data to ensure data completeness on metadata platforms.

Data Operation

Qualifications
- Bachelor's or Master’s degree in Statistics, Mathematics, Quantitative Analysis, Computer Science, Software Engineering or Information Technology
Work Experience
- 7+ years of relevant experience with developing, debugging, scripting and employing big data technologies (e.g. Hadoop, Spark, Flink, Kafka, Arrow, Tableau), database technologies (e.g. SQL, NoSQL, Graph databases), and programming languages (e.g. Python, R, Scala, Java, Rust, Kotlin) with preference towards functional/trait oriented
- English proficiency requirements are pursuant to Techcombank's policy
- Deep experience in designing and building dimensional data models, ETL processes, applied data warehouse concepts and methodologies, optimized data pipelines and wore the architect hat in the past or worked with one extensively
- Deep experience with monitoring complex system and solving data and systems issues having a consistent and algorithmic approach to resolving them
- Deep understanding of Information Security principles to ensure compliant handling and management of all data
- Experience working in Agile teams to lead successful digital transformation projects, having mastered Agile principles, practices and Scrum methodologies
- Has the know-how and the scripting and coding prowess to set up, configure và maintain a machine learning model development environment
- Experience architecting, coding and delivering high performance micro services and/or recommenders delivering recommendations to (tens of) millions of users

- 6 to 8 years of experience in Banking, Finance, Information Technology, Business Administration or Project Management in a leading bank or fintech organization
- 3 to 5 years experience as a Scrum Master leading Scrum Teams.
- Proficient in one or more Agile tools (Confluence, Jira, Slack, Trello, PPM).
- Project management certification in PMP, LEAN, Six Sigma Green Belt, Agile Project Management.
- Professional certification in CSM, PSM I / II / III, PMI-ACP, CSP-SM.
- Proficient in English, Min TOEIC 550 or relevant

- Facilitate scrum ceremonies (stand-up, sprint planning, sprint review/showcase, sprint retrospective) for 3-4 squads.
- Help team members to use and navigate agile tools and software (Confluence, Jira, Slack, Trello, PPM).
- Map out execution plans and communicate roles, responsibilities, objectives, commitment, deliverables and schedules for tribes and squads.
- Facilitate technical and product roadmap creation for teams.
- Work with Agile Coach to drive overall coaching program for squads.
- Help teams make mindset shifts for high performance through coaching conversations and role play exercises
- Collaborate with other Scrum Masters and Agile Coaches to increase Agile / Scrum application in Tribes, the Transformation Office and across the Bank.

1. Building general EA framework:
- Build general EA framework to meet Bank's business strategy
- Build technology standards, design methods in each period to meet Bank's business strategy
- Develop technology directions and plans for key technologies such as Cloud, Customer-centric architecture and Digital.
- Define reference enterprise architecture patterns for each key technology to support the organisation wide vision and individual business vertical strategies.

2. Ensuring general architecture orientation:
- Develop and maintain a group wide enterprise architecture framework (as is and to be) to ensure that the overall digital strategy and vision is maintained consistently and socialised across business verticals on a regular basis.
- Provide architectural guidance to multiple agile teams and across product portfolios and collaborate with relevant IT stakeholders to help drive the transition towards the target picture
- Assess and/or approve solution architectures to ensure the consistency with architecture standards and strategy
- Support teams across business verticals to execute the roadmaps in projects lifecycle while piloting key technologies (until the delivery).
- Review architecture in line with plan, assess level of compliance following standardized architecture

3. Other duties
- Participate in assigned technology projects and communicate with stakeholders across the IT và business to ensure that technology projects and initiatives support roadmap direction for shared platforms
- Participates and effectively contributes to the IT portfolio management practice including framework, policies, procedures and processes.
- Enable transformation of technology in the Bank through introduction of new technologies or retirement of obsolete technologies and dealing with related risks
- Perform other tasks assigned by management

-The Enterprise Architect leads initiatives using project management best practices and industry architecture frameworks. The Enterprise Architect leads design efforts, defines end-to-end architectures, oversees and performs research studies and presentations that include recommendations, and instructions for proposed implementations; formulating logical descriptions of problems; and recommending optimum solutions.
- The job holder building an enterprise architecture management framework (EA): Building an overall architectural framework, technology standards, and design methods for all technology fields.
- The job holder ensure oeverall architectural direction: Control designs in projects, BAUs, ensure architectural direction and technology standards are followed

Qualifications
- Graduated in Information Technology or Banking
Work Experience
- Understand the bank's IT development strategy and roadmap in the next 5 years
- Able to propose solution architecture for some main business areas of the bank such as Payment, BPM, DW, Risks, Lending...
- Ability to coordinate with other units to carry out the work from ideation, to design and operation.
- Having expertise, deep understanding of analysis, design, selection of technical solutions
- At least 8 years of experience in practical implementation of many key solutions in end-to-end banking from business to application and deployment layer such as card, core, internet banking, data warehouse...
- Strong verbal and written communication, collaboration, and leadership skills with Technical teams and Business teams
- Experience guiding/teaching others in architecture principles, such as roadmaps, technical standards, non-functional requirements, and solution diagramming/documentation
- Demonstrated success working with standard software development lifecycle models, deliverables/artifacts and tools, SOA concepts and design patterns
- Experience designing scalable/reliable/flexible/secure solutions across heterogeneous hardware platforms , operating systems, middlewares, and infrastructure technologies
- Technical experience with architecture, technology stacks, or overall architectural governance
- Experience with cloud computing and/or other virtualization technologies
- Experience establishing and documenting standards, guidelines, and best practices

- A Bachelor's degree or higher in Information Technology, Computer Science, Business or a relevant discipline
- Professional certification in Project Management (PMP / Prince 2) is preferred
- At least 6 years of experience in information technology with at least 3 years of IT Project Management experience, at least 2 years of managerial experience
- Experience with banking systems (Core banking, Electronic banking, Treasury, Data Warehouse, Payment)
- Knowledgeable on all facets of IT (Application and Infrastructure)
- Understands business requirements and technical limitations as determined by the organization's enterprise architecture
- Ability to apply analytical and conceptual thinking to operations and systems planning across a range of technologies
- Advanced knowledge and experience on IT change management methods and practices such as ITIL, COBIT
- Financial literacy to forecast and manage project budgets
- English standard of proficiency as required for the role

- Manage assigned IT projects with detailed plans and schedules to deliver quality outcomes.
- Define, source, estimate and allocate required project resources and budgets.
- Manage and report on project budgets, analyze budget variances and changes in scope associated with IT projects.
- Conduct regular assessment on project status for timely reporting to sponsors, stakeholders / governance committees.
- Manage daily tasks and evaluate to ensure overall quality of project delivery before handing over to customer.
- Control and manage the issues, risks, dependencies and changes in scope associated with other IT projects and project teams.
- Establish mitigation and resolution plans and escalate promptly for decision-making.
- Track and maintain updated records of project budgets / schedules / scope and resources.
- Study new technologies and industry trends, acquire banking domain knowledge
- Communicate, share and train project team members to improve IT project management and change management skills.

- Graduated from University or above.
- Business analysis certificate preferred.
- Work Experience: Minimum 3 years in related field
- Foreign language: English/ according to TCB's regulations in each period

- Receive requests to develop and improve products, processes, and features from business units. Analyze and advise business units the most effective plan to fulfill requirements.
- Talk to the development department to design a solution for these requirements. Develop detailed requirements specification in a language suitable for programmers (developer); Ensure development requirements are clear and technologically feasible.
- Participate in coordination with the professional unit to check the development results, to ensure that the application meets the requirements agreed with the business unit.
- Prepare and issue user manuals for technology products.
- Participate in direct training on products and technology features for IT support department and professional staff if necessary.

Analysis và Reporting
- Identify, analyze and interpret trends or patterns in complex data sets using script languages.
- Perform statistical modeling and analysis of structured and unstructured datasets to develop metrics, reports and visualizations of trends and patterns.
- Use data visualization programs, tools and techniques to generate dashboards, reports and presentations that aid in data storytelling, understanding and interpretation of trends and patterns of business importance to provide meanings to data produce.
- Create and maintain statistical models for ongoing and ad hoc review and analysis of data.
- Understand data requirements from within and outside of the tribe and analyze needs of the business while assisting senior tribe members to develop the required technical requirements.
- Communicate and align with stakeholders on purpose and impact of analytical solutions on business.

Data Preparation and Management
- Collect data from different sources to enable the analysis.
- Explore data - availability, quality, completeness and identify action to take for data management.
- Manage data - maintenance of metadata, assure the process, rules are managed effectively.

- The job holder interprets data sets using Techcombank’s enterprise suite of analytics tools to report meaningful insights for the business.
- The job holder will support the tribe in delivering insights to business to better understand implications of what information means, identifying trends, anticipating future behaviors, performing pattern matches, discovering the golden path that clients take that leads to a future decision and helps the firm to predict the outcome of future events.
- The job holder will support other roles working on the whole life cycle of data from capturing, transforming, analyzing, managing and presenting to business.
- Data Analyst is a generalist role, this role can later grow to data governance, data engineer, business intelligence, data scientist role.

Qualifications
- Bachelor's degree in Statistics, Mathematics, Quantitative Analysis, Computer Science, Software Engineering or Information Technology
Work Experience
- 3+ years of relevant experience in data-related roles
- English proficiency requirements are pursuant to Techcombank's policy
- Experience in data management, ETL and analysis functions
- Experience with data analysis and BI tools such as Tableau, QlikView, Spark
- Basic knowledge on Python, SQL, Scala or Java
- Understands Agile principles, practices and Scrum methodologies
- Experience working in Agile teams to support digital transformation projects

Project Management and Implementation

Manage assigned IT projects with detailed plans and schedules to deliver quality outcomes.
Define, source, estimate and allocate required project resources and budgets.
Manage and report on project budgets, analyse budget variances and changes in scope associated with IT projects.
Conduct regular assessment on project status for timely reporting to sponsors, stakeholders / governance committees.
Manage daily tasks and evaluate to ensure overall quality of project delivery before handing over to customer.
Control and manage the issues, risks, dependencies and changes in scope associated with other IT projects and project teams.
Establish mitigation and resolution plans and escalate promptly for decision-making.
Track and maintain updated records of project budgets / schedules / scope and resources.
Prepare business case for IT investment projects for bank (where required).
Jointly evaluate the selection of IT solutions and vendors (where required).
Develop and manage vendor contracts / agreements associated with projects under management.
Process Improvement and Innovation

Study new technologies and industry trends, acquire banking domain knowledge
Communicate, share and train project team members to improve IT project management and change management skills.
Contribute to improve the IT project management process and guidelines.

The job holder is responsible for managing Information Technology projects comprising multiple and interdependent components, typically in a complex, multi-platform technical environment.
The job holder will manage and esnure successful monitoring, documentation, reporting, integration and implementation of assigned Information Technology projects.

A Bachelor's degree or higher in Information Technology, Computer Science, Business or a relevant discipline
Professional certification in Project Management (PMP / Prince 2) is preferred
At least 6 years of experience in information technology with at least 3 years of IT Project Management experience
At least 2 years of managerial experience
Experience with banking systems (Core banking, Electronic banking, Treasury, Data Warehouse, Payment)
Knowledgeable on all facets of IT (Application and Infrastructure)
Understands business requirements and technical limitations as determined by the organization's enterprise architecture
Ability to apply analytical and conceptual thinking to operations and systems planning across a range of technologies
Advanced knowledge and experience on IT change management methods and practices such as ITIL, COBIT
Financial literacy to forecast and manage project budgets
Fluent in English (4 skills)

Responsibility in developing applications
- Receive requests to develop and improve products, processes, and features from business units. Analyze and advise business units the most effective plan to fulfill requirements.
- Talk to the development department to design a solution for these requirements. Develop detailed requirements specification in a language suitable for programmers (developer); Ensure development requirements are clear and technologically feasible.
- Participate in coordination with the professional unit to check the development results, to ensure that the application meets the requirements agreed with the business unit.
- Prepare and issue user manuals for technology products.
- Participate in direct training on products and technology features for IT support department and professional staff if necessary.

Other responsibilities
- Participate in technology projects as assigned.
- Participating in the development of business processes and guidelines of the Unit.
- Participate in technology risk handling as assigned.
- Perform other tasks as required by management.

- The job holder responsible for application development: Directly consulting and analyzing development requirements from business units, ensuring complete and effective conversion of business unit requirements into application requirements.
- The job holder responsible for user support: Directly support users in daily activities, ensuring users' problems are handled as quickly as possible, meeting their business needs.

Qualifications
- Graduated from University or above.
- Business analysis certificate preferred.
Work Experience
- Minimum 5 years in related field
Foreign language
- English/ according to TCB's regulations in each period

- A Bachelor's degree in Computer Science, Information Technology, Software Engineering or relevant fields
- Understanding of programming languages (e.g. Java, .NET, Python); message standards (e.g. SOAP, JSON); & configuration and managing databases (e.g. MySQL, Mongo)
- Knowledge of various technical tools; open-source technologies; cloud services; Network Security, Application - Security, Security Assessment and penetration testing; Audit & Compliance; & Security Operation Center
- Awareness of critical concepts in DevSecOps and Agile principles
- Proficient in spoken and written English

- Rotate among all projects to understand your strengths before select your ideal areas to develop further
- Software development
- IT Security
- IT Infrastructure operation and management
- QA/QC
- Enterprise Architecture
- Project Management

Data Architecture
- Deliver functionality required for business and data analysts, data scientists and other business roles to advance the overall analytic performance and strategy of the bank
- Build the best practices and strategies for data infrastructure to fulfill data analytic and utilization needs of the business with emerging latest technologies and capabilities.
- Proactively drive the effort of identifying opportunities to manage data and provide solutions for complex data feeds within the bank.
- Evaluate various data architectures in the bank and utilize them to develop data solutions to meet business requirements.
- Drive the delivery of data products and services into systems and business processes in compliance with internal regulatory requirements.
- Oversee the review of internal and external business and product requirements for data operations and activity and suggests changes and upgrades to systems and storage to accommodate ongoing needs.

Data Integration
- Strategically obtain and integrate data and information from various sources into the firm’s platforms, solutions and statistical models.
- Lead discussion with Data Scientists to understand the data requirements and create re-usable data assets to enable data scientists to build and deploy machine learning models faster.
- Design, build, and maintain optimized data pipelines and ETL solutions as business support tools in providing analysis and real time analytics platform for critical decision making.
- Ensure data assets are organized and stored in an efficient way so that information is high quality, reliable, flexible, and efficient.

Project Management
- Manage project conflicts, challenges and dynamic business requirements to keep operations running at high performance.
- Work with team leads to resolve people problems and project roadblocks, conduct post mortem and root cause analysis to help squads continuously improve their practices to ensure maximum productivity.
Talent Development
- Mentor and coach junior fellows into fully competent Data Engineers.
- Identify and encourage areas for growth and improvement within the team.

- The job holder is responsible for designing and developing programs, algorithms and automated processes to cleanse, integrate and evaluate large datasets from disparate sources and implement complex business logic as needed with the available data processing tools.
- The job holder will be responsible for integrating new data sources to increase throughput of existing systems, managing data pipelines that facilitate robust analysis, and sourcing và preparing data to ensure data completeness on metadata platforms.

- Bachelor's or Master’s degree in Statistics, Mathematics, Quantitative Analysis, Computer Science, Software Engineering or Information Technology
Work Experience
- 8+ years of relevant experience with developing, debugging, scripting and employing big data technologies (e.g. Hadoop, Spark, Flink, Kafka, Arrow, Tableau), database technologies (e.g. SQL, NoSQL, Graph databases), and programming languages (e.g. Python, R, Scala, Java, Rust, Kotlin) with preference towards functional/trait oriented
- English proficiency requirements are pursuant to Techcombank's policy
- Deep experience in designing and building dimensional data models, ETL processes, applied data warehouse concepts and methodologies, optimized data pipelines and wore the architect hat in the past or worked with one extensively
- Deep experience with monitoring complex system and solving data and systems issues having a consistent and algorithmic approach to resolving them
- Deep understanding of Information Security principles to ensure compliant handling and management of all data
- Experience working in Agile teams to lead successful digital transformation projects, having mastered Agile principles, practices and Scrum methodologies
- Has the know-how and the scripting and coding prowess to set up, configure và maintain a machine learning model development environment
- Experience architecting, coding and delivering high performance micro services and/or recommenders delivering recommendations to (tens of) millions of users

Data Solutioning
- Evaluate effectiveness of proposed models and track business performance KPIs against data model.
- Build cutting-edge algorithms and work with machine learning and deep learning tools to deliver advance analytics solutions across the firm including recommendation engines, customized data models, etc.
- Drive application of machine learning and big data techniques across different journeys and squads.
- Manage, execute, and review complex data science projects in an agile manner and in compliance with internal regulatory requirements.

Key Accountabilities (2)
Data Insighting
- Lead the identification and interpretation of meaningful and actionable insights from large data and metadata sources together with business partners.
- Review processes and tools designed to monitor and analyze model performance and prediction accuracy.
- Proactively lead discussions in 3+ squads to identify questions and issues for data science
- Collaborate with Data Engineers to build complex, technical algorithms in data analytics software applications to improve work efficiency.
- Know at all times your data (size, average, distributions, outliers, CR, etc) and be able to estimate model output, impact and come up with sanity checks to detect bugs (discrepancies between expectations and results)

Key Accountabilities (3)
Project Management
- Own the project, manage POs, keep everyone on track from distractions, aligned towards lowest hanging fruit and KPI
- Manage project conflicts, challenges and dynamic business requirements to keep operations running at high performance.
- Work with team leads to resolve people problems and project roadblocks, conduct post mortem and root cause analysis to help squads continuously improve their practices to ensure maximum productivity.
Talent Development
- Manage allocated team, focus on retention and growth of the scientists, personal development and KPI
- Mentor and coach junior fellows into fully competent Data Scientists.
- Identify and encourage areas for growth and improvement within the team.

- The job holder proposes, initiates and manages mutliple ML projects together with business in order to address problems raised before linked to company OKRs and product enhancements using DS methods, processes and systems on unstructured, diverse Big Data sources.
- The job holder also participates in strategic deicion circles and contributes to guiding business high level and providing strategic data guidance
- The job holder is required to allocate resources, decide strategically on projects and then cascade down to leads

Qualifications
- Master’s degree (or higher) in Statistics, Mathematics, Quantitative Analysis, Computer Science, Software Engineering, Information Technology or other Numerical Disciplines
Work Experience
- 10+ years of relevant experience in areas of data analysis, machine learning, deep learning model development on large amount of data, implementing and deploying various statistical models
- English proficiency requirements are pursuant to Techcombank's policy
- Deep experience in querying databases and coding (e.g. Python, R, Spark, Scala, SQL, Java, C, C++)
- Extensive experience in building data and analytics solutions and products, data mining and statistical analysis
- Experience in application of machine learning and AI to questions related to the financial markets
- Strategic decision taking and thinking, able to deal with very senior management, translate tech to business and vice versa
- Deep experience in Agile Software Development and has mastery of Agile principles, practices and Scrum methodologies
- Management experience, leading projects in the past, building and mentoring scientists, leading them towards success

Project implementation and development requirements:
- Own and responsible for technical design solutions/functions and development for application systems and integration decisions.
- Work with business partners, Enterprise Architect, Integration Architect and other groups to identify technical and functional needs of systems.
- Ensure adherence to defined development life cycle, well software design practices and Architectural strategy and intent.
- Participate in technology investment projects from the solution research stage, evaluate and propose suitable solutions according to the roadmap, including making scoreboards, evaluating for technical points of suitable solutions according to standards. technology standards; participate in the appropriate implementation plan.
- Consulting and proposing comprehensive solutions based on technology principles and standards.
- Enforce company policies in areas of development methodology, architecture, security, change and configuration management, compliance.
- Manage and monitor changes related to the solution architecture to ensure the integrity, standardization and consistency of the technology system.
- Analyze, define and document technical requirements for data, workflow, logical processes, hardware and operating system environment.
- Coordinate coding, testing, implementation and documentation of solutions.
Improvements:
- Research new technology trends
- Participate in the development/setting of technology standards
consistent with Techcombank's development goals such as ensuring integration with existing systems, stability, openness according to various advanced technologies, minimizing operational risks, ensuring for current use and future expansion…etc.
- Participating in the development and improvement of architectural and technological design manuals

The job owns the technical design, selects technology solutions and hands on development to meet actual business needs. Participating in the construction of system architecture, building and ensuring architectural standards in accordance with business or development requirements of the bank and architectural blueprints.

Qualifications
- Graduated with good grade or higher majoring in Information Technology, Mathematics, Electronics and Telecommunications at universities of science and technology such as: Polytechnic University, National University.... or International Programmer
Work experience
- Minimum 10 years in related field
Language level
- Fluent English communication
Other requirement
- Understanding and having good knowledge about applying and selecting technologies in the financial services industry as well as designing and building technology systems for organizations with large transaction volumes on the basis of conformity with development orientations. development, safe and effective"

1. Building general EA framework:
- Build general EA framework to meet Bank's business strategy
- Build technology standards, design methods in each period to meet Bank's business strategy
- Develop technology directions and plans for key technologies such as Cloud, Customer-centric architecture and Digital.
- Define reference enterprise architecture patterns for each key technology to support the organisation wide vision and individual business vertical strategies.

Key Accountabilities (2)
2. Ensuring general architecture orientation:
- Develop and maintain a group wide enterprise architecture framework (as is and to be) to ensure that the overall digital strategy and vision is maintained consistently and socialised across business verticals on a regular basis.
- Provide architectural guidance to multiple agile teams and across product portfolios and collaborate with relevant IT stakeholders to help drive the transition towards the target picture
- Assess and/or approve solution architectures to ensure the consistency with architecture standards and strategy
- Support teams across business verticals to execute the roadmaps in projects lifecycle while piloting key technologies (until the delivery).
- Review architecture in line with plan, assess level of compliance following standardized architecture

Key Accountabilities (3)
3. Other duties
- Participate in assigned technology projects and communicate with stakeholders across the IT và business to ensure that technology projects and initiatives support roadmap direction for shared platforms
- Participates and effectively contributes to the IT portfolio management practice including framework, policies, procedures and processes.
- Enable transformation of technology in the Bank through introduction of new technologies or retirement of obsolete technologies and dealing with related risks
- Perform other tasks assigned by management

-The Enterprise Architect leads initiatives using project management best practices and industry architecture frameworks. The Enterprise Architect leads design efforts, defines end-to-end architectures, oversees and performs research studies and presentations that include recommendations, and instructions for proposed implementations; formulating logical descriptions of problems; and recommending optimum solutions.
- The job holder building an enterprise architecture management framework (EA): Building an overall architectural framework, technology standards, and design methods for all technology fields.
- The job holder ensure oeverall architectural direction: Control designs in projects, BAUs, ensure architectural direction and technology standards are followed

Qualifications
- Graduated in Information Technology or Banking
Work Experience
- Understand the bank's IT development strategy and roadmap in the next 5 years
- Able to propose solution architecture for some main business areas of the bank such as Payment, BPM, DW, Risks, Lending...
- Ability to coordinate with other units to carry out the work from ideation, to design and operation.
- Having expertise, deep understanding of analysis, design, selection of technical solutions
- At least 8 years of experience in practical implementation of many key solutions in end-to-end banking from business to application and deployment layer such as card, core, internet banking, data warehouse...
- Strong verbal and written communication, collaboration, and leadership skills with Technical teams and Business teams
- Experience guiding/teaching others in architecture principles, such as roadmaps, technical standards, non-functional requirements, and solution diagramming/documentation
- Demonstrated success working with standard software development lifecycle models, deliverables/artifacts and tools, SOA concepts and design patterns
- Experience designing scalable/reliable/flexible/secure solutions across heterogeneous hardware platforms , operating systems, middlewares, and infrastructure technologies
- Technical experience with architecture, technology stacks, or overall architectural governance
- Experience with cloud computing and/or other virtualization technologies
- Experience establishing and documenting standards, guidelines, and best practices

1. IS Practice:
- Participate in projects, developing and deploying technology to ensure Information Security for systems to be built, including stages: analysis, building requirements Information security, design Information security, threat modeling, source code review, testing and building controls to ensure Information Security.
- Research and develop necessary information security solutions to prevent attacks and incidents Information security, ensure security and safety for the entire information system of the bank.
- Coordinate with the Information Security supervisory department in handling information security incidents.
- Set up and monitor the implementation of TCB's information security process, regulations, standards, guidelines and policies in accordance with the regulations of the government and international organizations
- Implement and maintain compliance with international standards PCI-DSS, ISO, SWIFT CSP.
- Implement and maintain compliance with TCB's policies, circulars and regulations of the State Bank.
- Regularly perform compliance and integrity checks
of the security policy configuration in the internal system TCB detects violations or insider attacks.
- Coordinate with Compliance Assessment and Risk Management units to assess the compliance of technology systems according to policies, regulations, standards, processes, checklists.

Key Accountabilities (2)
2. IS Red team:
- Implement the strategy to ensure information security:
+ Participate in the implementation of the Information Security strategy by providing input data on attack trends, forms of exploitation and risks arising in each period.
+ Participate in the implementation of the annual information security implementation plan, meet the business and operational needs of the bank through the implementation of information security testing programs for the technology activities of the bank. Bank.
+ Develop penetration testing methods, information security scanning scripts and security checks according to international standards such as OSSTMM, Sans and OWASP.
+ Develop new techniques, exploit scripts and programs for automated penetration testing
- Perform test attack activities:
+ Directly perform vulnerability detection review, vulnerability assessment, and conduct penetration/exploit testing periodically or at the request of the Block leader for all systems/applications ; Penetration testing for system/application after live detection or whenever undergoing a major change. Testing methods must ensure practicality including both technical (technology) and non-technical (people, processes, physical assets). From there, provide CISO as well as other Information Security departments to have programs to deal with the problems of system weaknesses that can be exploited.
+ Perform regular vulnerability scans, information security checks to find vulnerabilities in the system and provide remedial / remedial solutions; supports maintaining compliance with world security standards such as PCI-DSS, ISO27001, SCP (swift).
+ Develop and manage vulnerability management program, threat intelligence database. Collect, track metrics, and analyze trends on cyber defenses, threats, detected attacks, vulnerabilities, and countermeasures/preventions.
+ Actively research / find new vulnerabilities, exploitation techniques and cyber threats; Identify trends in cybersecurity involving tactics, techniques, and processes, targeting for malware development and deployment.
+ Directly participate in the experimental plan of responding to an Information Security incident as an attack unit and in the case of an actual Information Security incident as the response team. Coordinate and provide expert cyber defense engineering skills to resolve cyber attack incidents

Key Accountabilities (3)
3. IS Administration
- Building/adjusting and implementing MTPQ of systems.
- Develop requirements and measures to control access and protect the bank's data.
- Develop, maintain and optimize information security policy/rule/configuration for solutions to ensure information security such as: Information security solutions on access identity management (PAM, IAM…); Network information security solutions (Firewall, NAC, APT, NetIPS, DDOS...); Information Security solutions on endpoints (AD GPO, HIPS/HFW, Appcontrol, Web/mail filtering, DB security…); Information security solutions on data (DLP, FAM...).
- Assess, evaluate, review:
+ Decentralization enforcement ensures compliance with the decentralized matrix.
+ The issue and withdrawal of privileged accounts and digital certificates on technology systems.
+ Exception requirements related to identity, access rights on technology systems
+ Change requirements on information security assurance solutions.
- Risk management and compliance
+ Identify risks of the department in the process of operation, ensuring compliance with the processes and regulations of the bank. Coordinate with relevant units to handle risks.
+ Perform risk treatment activities according to reports of internal/external audit departments.

The job holder is responsible for building, managing, participating in the development of one of the following areas:
a. IS Practice: Evaluate deployment, develop security solutions/Design, test information security/Ensure compliance with security standards (of Vietnam and International)
b. IS Administration: Manage and directly participate in administrative activities on identity and access security/network security/endpoint services and data security
c. IS Engieering: Manage and directly control the implementation of information security policies and standards for applications, infrastructure of Techcombank and its partners and suppliers, ensure compliance with the Bank's information security requirements.
d. IS Red team: Manage and directly perform testing attack activities for technology systems to detect vulnerabilities/weaknesses and provide solution guidance.
e. IS Monitoring: Monitor detecting all attack events/incidents as quickly as possible (realtime) based on events aggregated from security systems as well as other technology components.Then alert relevant departments to investigate and react to that event/incident.

Qualification:
- Graduated in IT, Computer Science or Telecommunications
- English: According to current regulations of the Bank (Toeic below 550)
- Certificates in information security such as CEH, PCI DSS assessment implementation certificate, ISO
- Having ISC2 SSCP security certificates is an advantage
- Having certificates of companies providing security solutions such as Microsoft/Cisco/PaloAlto/Checkpoint/Cyberark/Sailpoint...
- Having certificates in information security such as SANS SEC642, SANS SEC575. OSCE, OSCP, CEH
Experience:
- Experience in conducting security testing in financial / service / telecommunications organizations from 3 years. The experience includes the following aspects:
+ Research, design, implement and evaluate in the field of information security in various fields
+ Implement PCI-DSS, ISO, Swift CSP... Participate in the development and control of compliance with security standards for IT systems
- Experience in performing security testing in financial / service / telecommunications organizations. The experience includes the following aspects:
+ Experience in researching security holes, developing attack techniques/tools, performing attack testing of technology systems by technical and non-technical measures (01 year or more) )
- Having experience in implementing, administering, and operating in-depth in terms of policies, set of rules, configuration of information security at least one of the following areas at financial/service/telecommunications organizations (2-3 years) :
- Security solutions for access identity management (PAM, IAM...);
- Network security solutions (Firewall, NAC, APT, NetIPS, DDOS...);
- Security solutions for terminals (AD GPO, HIPS/HFW, Appcontrol, Web/mail filtering, DB security...);
- Data security solutions (DLP, FAM...).

A. Reporting and Documentation
- Understand business processes to translate business needs and requirements into documents, process diagrams and wireframes to support product development.
- Analyze, create, validate end-to-end business processes and detail out functional specifications for the required applications.
- Suggest modification and improvement to business processes and frameworks for better efficiency.
- Participate in user testing and create documentation and user manuals for business.

Key Accountabilities (2)
B. Research and Analysis
- Gather market trends and internal data to conduct business analysis and provide recommendations and enhancements to the business.
- Develop informative and actionable reports that highlight business trends, forecasts and opportunities for improvement.
- Keep updated on technology changes, trends movement and analyze internal data sets to provide overall insights for stakeholders.
- Identify and interpret trends and patterns from data sets and construct forecasts and recommendations based on market intelligence and business data.

Key Accountabilities (3)
C. Managing Stakeholders
- Work with stakeholders to identify opportunities and process improvements by leveraging organization data to drive business solutions.
Identify and communicate to stakeholders the insights from opportunities and obstacles perspectives based on market data gathered.

- The job holder will analyze and identify business problems and issues through internal and external data sources and provide insights to key stakeholders and decision makers.
- The job holder will work closely with tribe members to understand business requirements to providing specific reports and analysis.

- At least 5 years of relevant experience in a financial institution
- Extensive experience in researching and analyzing market trends and business processes
- Experience in working on multiple projects at one time
- Experience in writing SQL queries and using data visualization techniques and tools
- Experience in identifying risk and potential issues through conducting gap analysis, understanding and reviewing criteria
- Experience in monitoring and analyzing business results, competition and trends (SWOT analysis, market share review)
- Experience in Agile Product Development and has a strong understanding of Agile principles and practices and Scrum methodologies
- Experience working in Agile teams to manage digital transformation projects
- Bachelor's Degree in a technical or business management discipline

1. CUSTOMERS: PROVIDE FINANCIAL SOLUTIONS BASED ON CUSTOMERS NEEDS
- Find and understand all customer information about demographics, financial status, assets, habits, hobbies.
- Analyze the products or services that customers are using, the financial indicators of customers to evaluate the financial health of customers, understand clients’ risk appetite & objectives, and advise accordingly on the relevant investment options available to increase wealth and capital preservation. 
- Manage, serve, thoroughly understanding of the assigned high net worth customer portfolios, and evaluating the efficiency of customer portfolio exploitation.
- Find out the complex needs of wealthy and high net worth customers, designing financial solution packages to best meet those needs.
- Build customer network, expanding relationships from the existing customer portfolio to exploit and find potential customers.

Key Accountabilities (2)
2. SERVICES: PROVIDE SERVICES WITH EXCELLENT CUSTOMER EXPERIENCE
- Actively identifying, receiving & implementing transaction requests, cooperating with relevant departments, handling SLA to bring the best service experience to customers.
- Actively and continuously marketing and promoting customers with new featuress, new benefits of products, services, policies and regulations affecting customer assets and market changing or trends, Private Client’s products and services.
- Providing total service solutions for customers to meet the maximum needs of customers.
- Engaging and dealing with issues/matters/complaints, and resolves them in an appropriate and timely manner. To escalate to Senior Manager, PCRM and/or Director, Private Client Center for further deliberation where applicable.
- Always giving customers the best experience and proposing solutions to improve service quality standards for High net worth customers.
3. SYSTEM: OPERATIONAL COMPLIANCE & RISK MANAGEMENT
- Identify customer information (Amlock, KYC, SA, suspicious transactions ...) as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's procedures and regulations and the law
- Perform in accordance with policies, regulations, processes, internal instructions and SLAs
- Fully complying with service quality standards and other Bank regulations from time to time
- Manage credit risk, operational risk on customer portfolio
- Coordinate with departments / units in branches and internal Techcombank to quickly and thoroughly execute transactions and customer requests.

Key Accountabilities (3)
4. HUMAN RESOURCES: HUMAN DEVELOPMENT AND ORGANIZATION CULTURE
- Managing the implementation of a personal development plan (PDP) to improve work efficiency and support to personal development.
- Complying with training programs required by TCB.
- Being responsible for training and guiding new employees at PCC about processes, products and operations
- Contribution to activities to build and develop organizational culture.
- Being ready to sharing information with others and having willingness mind to accept change
- Owning and taking responsibility at work through clear orientation towards outstanding results
- Building a cohesive culture that encourages colleagues to achieve success
- Fully aware of Techcombank's organizational culture and perform tasks in the spirit of 5 core values, TCB's behavioral standards, and Techcomer's DNA.
5. EFFICIENCY MANAGEMENT: PLAN MANAGEMENT & BUSINESS RESULTS
- Developing business plan & customer development, doing up/cross sale of products based on assigned customer portfolio to optimize customer benefits and achieve assigned business targets.
6. Other related tasks as assigned by management.
- Coordinating and participating in campaigns/ roadshows/ seminars and other projects that promote the Bank’s Private Client products and services as and when required
- Perform any other duties as and when assigned by Director, Private Client Center or Senior Manager, PCRM

- The job holder is responsible for managing directly the High Net Worth customer portfolio assigned to Senior Expert, Private Client Relationship Management (Snr Expert, PCRM) in Private Client Center (PCC) from time to time, providing customers with Private products and services
- The job holder is responsible for providing financial solutions on the customer portfolio to develop value & implement business targets.
- The job holder is responsible for managing, building and maintaining long term relationships with a portfolio of financially successful clients.

Qualifications
- Bachelor degree in economics, finance, banking, foreign trade, business administration or equavilent. Priority is given to international students with equivalent training majors at prestigious overseas universities or candidates with CFA, CPA, and ACCA certificates.
- English proficiency: TOEIC certificate or equivalent according to bank's requirement

Domain Expertise
- Minimum 12 years of experienced in a direct sales / manager position for high net worth and wealthy customers in the fields of finance/banking/investment/insurance/travel/hotel/real estate/securities. Experienced in managing high net worth and wealthy customers, business owners, and foreign experts. 
- Deep understanding of the behavior and needs of high net worth and wealthy clients.
- Deeply understanding products for Private Client, have lending experience, being able to advise total financial solution packages for customers. Ability to grasp the current state and investment market trends. Be able to analyze corporate finance

1. CUSTOMERS: PROVIDE FINANCIAL SOLUTIONS THAT FITS CUSTOMERS' NEEDS
- Find information, analysis và assessment of customer needs to understand customers' comprehensive financial goals based on individual customer knowledge, segment và sub-segment knowledge and category knowledge
- Analyze the products or services that customers are using, the financial indicators of customers to evaluate the financial health of customers.
- Taking care of transactions, consulting solutions, proposing products and services for priority customers in accordance with the goals and financial needs and lifestyle of customers
- Manage and take care of the priority customer list assigned periodically và effectively evaluate the customer portfolio.
- Build customer network, expanding relationships from the existing customer portfolio to exploit and find potential customers.

Key Accountabilities (2)
2. SERVICES: PROVIDE PRIORITY BANKING SERVICES WITH EXCELLENT CUSTOMER EXPERIENCE
- Directly receive và execute customer transaction requests, cooperate with relevant departments, process according to SLA to bring the best service experience to customers.
- Continuously update customers with new features, new benefits of products and services that customers are using, policies and regulations that affect customer assets and market changing or trends
- Provide total service solutions for customers to meet the maximum needs of customers' transactions, savings, credit, investment, insurance.
- Record và respond to customers' opinions on products and services and propose solutions to improve service quality standards for priority customers
3. SYSTEM: OPERATIONAL COMPLIANCE và RISK MANAGEMENT
- Identify customer information (Amlock, KYC, SA ...) as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's procedures and regulations and the law
- Perform in accordance with policies, regulations, processes, internal instructions and SLAs
- Fully complying with service quality standards and other Bank regulations from time to time
- Managing Credit risk, operational risk on customer portfolio
- Coordinate with departments / units in branches and internal Techcombank to quickly and thoroughly execute transactions and customer requests.

Key Accountabilities (3)
4. HUMAN RESOURCES: HUMAN DEVELOPMENT AND ORGANIZATIONAL CULTURE
- Managing the implementation of a personal development plan (PDP) to improve work efficiency and support to personal development.
- Complying with training programs required by TCB.
- Contribution to activities to build and develop organizational culture.
- Being ready to sharing information with others and having willingness mind to accept change
- Owning and taking responsibility at work through clear orientation towards outstanding results
- Building a cohesive culture that encourages colleagues to achieve success
- Fully aware of Techcombank's organizational culture and perform tasks in the spirit of 5 core values, TCB's behavioral standards, and Techcomer's DNA.
5. EFFECTIVE MANAGEMENT: PLAN MANAGEMENT và BUSINESS RESULTS
- Developing business plan và customer development, doing up/cross sale of products based on assigned customer portfolio to optimize customer benefits and achieve assigned business targets.
6. Other related tasks as assigned by management.

- The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority products and services
- The job holder is responsible for providing financial solutions on the customer portfolio to develop value và implement business targets.
- The job holder is responsible for managing , building and developing relationships with customers

Qualifications
- Graduated from a regular university with good or excellent grades. Priority training majors: economics, finance, banking, foreign trade, business administration. Priority is given to international students with equivalent training majors at prestigious overseas universities or candidates with CFA, CPA, and ACCA certificates.
- English proficiency: TOEIC certificate or equivalent according to bank's requirement
Domain Expertise
- At least 05 years of experience in credit, business, direct sales in the field of finance and banking. Preference will be given to candidates in similar positions at other banks
- Experienced in managing customer portfolios. Understanding the behavior and needs of Priority Customers. Knowledge of credit operations, products for priority customers including: transaction, savings, credit, investment, insurance, card... and have the ability to advise on a total financial solution package for customers

I. General Responsibilities:
- Strictly follow Techcombank's Labor Regulations
- Perform work in accordance with policies, regulations, procedures, internal guidelines..., and service quality commitments.
- Comply with Techcombank's training and work arrangements

Key Accountabilities (2)
II. Professional Responsibilities
1. Implement the field strategy, search, verify information and urge customers to pay back debts :
- Receive customer list, study historical records to understand customer information, debt and arrange priority list for handling, prioritize the implementation of collection of high-risk customers
- Implement Field Collections according to the right scenario and strategy, fully record operational results on the data system, ensuring KPIs are met.
2. Implement the risk mitigation plan arising in the process of Field Collection:
- Receipt of customer requests
- Evaluate and analyze the current situation of customers and/or operational status
- Proposing on suitable risk mitigation plan
- Deploy the approved risk mitigation plan
3. Participate in fraud detection in the operational process:
- Implement fraud detection in the process of checking customer records and actually touch to customers
- Notify manager about customers with fraud signal
- Coordinate with related parties to provide customer information with the consent of competent approval.
4. Contribute to the development/correction of policies, collection operation methods
- Receive requests for participation/commenting on documents
- Research and propose comments/construction/editing of documents

- Ensure effective debt collection on a balanced basis with the quality of services provided to customers through field collection operations, comply with the Techcombank's regulations/processes, ensure progress and quality of assigned work.
- Contribute to the enhancement of efficiency in debt settlement activities by contributing ideas to develop debt settlement processes and guidelines
- Contribute to the enhancement of efficiency in credit operations by participating in fraud detection in the operational process

Degree/Occupation: College graduate or higher
Experience: At least 01 years of experience in collection
English: According to the regulations of the Techcombank from time to time
Expertise:
- Experience in unsecured collection is preferred
- Preferably those having professional knowledge in the field of law, economics, finance and banking.
- Understanding the debt transferor's system and products and the Techcombank's debt settlement policies

I. General Responsibilities:
- Strictly follow Techcombank's Labor Regulations
- Perform work in accordance with policies, regulations, procedures, internal guidelines..., and service quality commitments.
- Comply with Techcombank's training and work arrangements

Key Accountabilities (2)
II. Professional Responsibilities
1. Implement the field strategy, search, verify information and urge customers to pay back debts :
- Receive customer list, study historical records to understand customer information, debt and arrange priority list for handling, prioritize the implementation of collection of high-risk customers
- Implement Field Collections according to the right scenario and strategy, fully record operational results on the data system, ensuring KPIs are met.
2. Implement the risk mitigation plan arising in the process of Field Collection:
- Receipt of customer requests
- Evaluate and analyze the current situation of customers and/or operational status
- Proposing on suitable risk mitigation plan
- Deploy the approved risk mitigation plan
3. Participate in fraud detection in the operational process:
- Implement fraud detection in the process of checking customer records and actually touch to customers
- Notify manager about customers with fraud signal
- Coordinate with related parties to provide customer information with the consent of competent approval.
4. Contribute to the development/correction of policies, collection operation methods
- Receive requests for participation/commenting on documents
- Research and propose comments/construction/editing of documents

- Ensure effective debt collection on a balanced basis with the quality of services provided to customers through field collection operations, comply with the Techcombank's regulations/processes, ensure progress and quality of assigned work.
- Contribute to the enhancement of efficiency in debt settlement activities by contributing ideas to develop debt settlement processes and guidelines
- Contribute to the enhancement of efficiency in credit operations by participating in fraud detection in the operational process

Degree/Occupation: College graduate or higher
Experience: At least 01 years of experience in collection
English: According to the regulations of the Techcombank from time to time
Expertise:
- Experience in unsecured collection is preferred
- Preferably those having professional knowledge in the field of law, economics, finance and banking.
- Understanding the debt transferor's system and products and the Techcombank's debt settlement policies

- Diagnose the cost management process and design/ refine the Bank's cost management framework to accommodate changes in the direction of the strategic plan
- Assess potential risks, design detailed processes and implement activities to manage changes as new processes come into operation
- Build the interaction model between the bank and its subsidiaries and develop a governance framework to ensure that the subsidiaries and affiliates operate in a consistent manner with the bank

Key Accountabilities (2)
- Control cost effectively to meet business performance target, from planning to actual performance analysis:
 + Join with Strategy to build the 5-year financial model for the bank's oeprating cost
 + Perform the opex annual planning of the bank, including:
   i) Build the topdown number & principles for opex annual planning; 
   ii) Build processes, templates and tools for opex annual planning for the whole bank with breakdown by divisions, departments; and 
   iii) Consolidate, analyse and provide insights to refine and reallocate cost resouces in order to meet the topdown and finalize opex planning of the bank 
 + Prepare monthly EXCO report on cost topic to bring insights and recommendations to BOM to repurpose and optimize cost resources
- Coordinate with centralized functions to analyse cost effectiveness and make recommendations to allocate resources from non-productive areas to productive ones
- In charge of specialized topics on cost management, from current status analysis to planning and implementation
- Perform financial control for the subsidiaries/ affiliates and other long-term investment of the bank, including:
  + Control the overall financial planning of the subsidiaries/ affiliates which cover for both TOI, cost, balance sheet and general financial indicators of the subsidiaries/ affiliates 
 + Play the key role as contact point to supervise the whole interaction between the bank and its subsidiaries/ affiliates to ensure the operations of the subsidiaries/ affiliates are consistent with the bank's management governance, including but not limited to following tasks:  
    i) Co-operate with subsidiaries/ affiliates to evaluate, analyse and finalize pricing for their services providing to the bank 
   ii) Post control and review management reports of the subsidiaries/ affiliates to ensure their cost spending in a cosistent manner with the bank's governance framework
   iii) Coordinate the control, financial supervision and performance management reports of the subsidiaries/ affiliates, detecting errors as well as abnormal issues in costs, revenue, non-compliance issues with the laws and the bank's standards & regulations; and define action for risks prevention
   iv) Build and/ or co-operate with stakeholders in the bank to evaluate business cases of the subsidiaries/ affiliates to meet the overall target of the bank

Key Accountabilities (3)
- Propose change management plan to the Department manager and implement plan and coach department personnel
- Research and develop new tools, methods, models for budgeting, forecasting and cost-effective analysis
- Directly guide, coordinate and control outputs of the team in specialized topics
- Participate in projects related to cost management of the bank
- Other tasks as assigned by the Department Manager

- Improve quality of bank-wide operational cost management in the E2E cost management process from planning to spending, reporting & analyzing the effectiveness of operating costs; and perform overall financial control to subsidiaries/associates from planning to actual performance in line with Group bank's strategic plan
- Be accountable for specialized topics on cost management of the bank and/or specific task regarding subsidiaries/ associates

Degree/professional: Having a university degree or higher at a university in Economics, Finance, Banking. Preference will be given to those who have a university degree and are intensively trained in economics, banking and finance, especially studying international financial programs.
- At least 12 years experience in management reporting, good understanding of the Bank's professional activities. 
- English: Follow prevailing TCB's regulation

1. Analysis of business units và whole bank performance:
• Prepare weekly and monthly specific analysis reports (including actual reports và forecast reports) on business performance results of each business unit và wholebank and submit to CEO, CFO, other HOD and BOD
• Propose specific questions to business units in order to update the status và outcomes of business programs, strategic/BAU initiatives implementation and assess the ability of target achievement for each business units và whole bank
• Actively investigate the movement in financial results and coordinate with the Business Finance team to analyze the causes/affects to the performance of business units (both actual và forecast)
• Support the requests from business units and Business Finance team of detail data in weekly/monthly performance reports
• Support the requests from other units (IR, Strategy...) of financial performance analysis for whole bank
• Guide members of the department to analyze and find out the reasons for movement/un-usual results quickly and effectively
• Actively coordinate with other members of the department to develop new analytical reports to be in line with the new business orientation of the bank

Key Accountabilities (2)
2. Coordinator for annual planning of business units và whole bank:
• Coordinate with related divisions to propose a specific plan to implement the annual financial planning process for business units and related divisions
• Work with Strategy team to propose Topdown target for each business unit và whole bank to be in line with the bank's strategy
• Prepare and provide business units và related divisions an output requirement template including historical data
• Discuss with business units on business plan to get more detailed information about sale plan
• Provide business units required data for their planning process and monitoring plan implementation
• Perform analysis to consider the reasonableness and propose recommendations to adjust business plan if needed
• Reconcile internal transfer between business units to ensure reflect the accurate consolidated plan for wholebank
• Perform the consolidation plan for whole bank, analyse the reasonableness/movement and propose adjustments

Key Accountabilities (3)
3. Other tasks:
• Acting as the contact point of the department directly involve in automation projects for reporting, data sources and new report development
• Prepare analytical reports as requirements from CEO, CFO, other HOD and BOD
• Perform other related tasks at the request from Managers, Senior Directors, Division Head.

The job holder responsible for :
- Analyze financial performance of each business unit và whole bank to report to CEO, CFO, other HOD and BOD
- Set up annual plan and monitor the performance of each business và whole bank unit to report to CEO, CFO, other HOD and BOD.

- Collecting information, supporting work planning
- Support pilot preparation and implementation
- Support members of the Implementation Team in design, detailed planning, piloting and implementation
- Develop content for meetings related to the initiative (Steer Co, TECO)
- Update progress on tool/form provided by Monitoring Team
- Collect information to support reporting on progress and challenges/problems if any
- Coordinate with the Implementation Specialist, business units, support units to carry out the assigned tasks within the scope of the initiative such as: interviewing units to identify existing problems and find solutions. find the root cause to solve the problem
- Coordinating with the Transformation Communication Team on the content and form of communication initiatives.

- To support Initiative Director to implement the Bank's strategic initiatives

Degree/professional: Having a university degree or higher at a university in Economics, Finance, Banking. Preference will be given to those who have a university degree and are intensively trained in economics, banking and finance, especially studying international financial programs.
- At least 12 years experience in management reporting, good understanding of the Bank's professional activities. 
- English: Follow prevailing TCB's regulation

- Tham gia vào quá trình hỗ trợ các mảng chức năng về lập kế hoạch kinh doanh hàng năm bao gồm cả doanh thu/chi phí/lợi nhuận.
- Xây dựng cơ sở dữ liệu tự động hóa để hỗ trợ lập kế hoạch kinh doanh and chuẩn bị ngân sách.
- Xây dựng mô hình dự báo và định kỳ làm việc với các bộ phận chức năng có liên quan để dự báo hoạt động kinh doanh theo từng thời kỳ, gồm cả doanh thu và chi phí.
- Xây dựng hệ thống các báo cáo định kỳ và đột xuất, bao gồm các phân tích để chỉ rõ điểm mạnh, điểm yếu,phân tích lợi ích kinh doanh trên các khía cạnh khác nhau, tư vấn giúp các bộ phận thuộc khối kinh doanh có thể ra các quyết định kinh doanh hiệu quả.
- Quản trị hiệu quả doanh thu/chi phí/ lợi n uận theo các mặt cắt (theo sản phẩm, theo vùng, theo ngành, theo khách hàng…).
- Xây dựng và triển khai các qui trình, qui định, mẫu biểu đánh giá, báo cáo phân tích hiệu quả hoạt động của các đơn vị, khu vực, vùng, Khối theo tháng, quý, năm.
- Xây dựng và cung cấp báo cáo theo yêu cầu của HĐQT, Khối Kinh doanh, để theo dõi hoạt động của các khối Kinh doanh, các đơn vị, Vùng, Khu Vực,
- Tham gia xây dựng việc lập kế hoạch kinh doanh (saleplan) của Khối Kinh doanh, đơn vị, khu vực, vùng, theo định kỳ, đông thời xây dựng và phát triển các hệ thống theo dõi doanh số của lực lượng bán hàng.
- Tính toán và đo lường hiệu quả của các chương trình và các dự án triển khai
- TÍnh toán và cung cấp kết quả đánh giá thực hiện KRA/ KPIs của đơn vị KD
- Quản lý, lưu trữ, sắp xếp dữ liệu của các đơn vị kinh doanh; xử lý và cung cấp báo cáo kịp thời khi có yêu cầu
- Thực hiện các công việc khác có liên quan theo yêu cầu của Trưởng nhóm, Giám đốc đơn vị

Chịu trách nhiệm thực hiện và phối hợp với bộ phận chức năng thuộc đơn vị phụ trách, các Vùng và các bộ phận liên quan trong việc xây dựng chỉ tiêu kinh doanh, quản lý, theo dõi, đánh giá hiệu quả bán hàng của đội ngũ bán hàng, hỗ trợ bán hàng thuộc Khối Kinh doanh

- Phải tốt nghiệp đại học bất kỳ khóa học nào về Thống kê, Toán học, Kinh doanh hoặc liên quan. Ưu tiên ứng viên có trình độ sau đại học và ứng viên có bằng cử nhân, thạc sĩ ở nước ngoài
- Có ít nhất 5 năm kinh nghiệm làm việc trong lĩnh vực liên quan cho vị trí này
- Kiến thức tốt về công nghệ thông tin, kiến thức cơ bản về tài chính ngân hàng
- Yêu cầu tiếng anh theo quy định từng thời kỳ

Software Development
- Drive and deliver top quality HTML, CSS, JQuery and JavaScript user interface code on a wide range of interactive web projects.
- Own the UI code of the digital platform and the architecture of the user experience, leading designers to take the wireframe from development to delivery.
- Collaborate with back-end developers to troubleshoot and resolve coding issues, improving usability.
- Ensure that all materials produced are of high quality, accuracy, timeliness and compliance with accessibility standards.
- Maintain graphic and branding standards throughout the product's look and feel.
- Actively test and debug the program to ensure stability and accuracy.
- Develop and maintain user interface code to improve forecasting methods and statistical and analytical models to assist business tribes in their decision making.
- Build interfaces and user interfaces for the bank's digital platforms, ensuring a seamless digital interface from the customer's point of view.
- Responsible for the user-facing code of the digital platform and the architecture of the user experience, working closely with the designers to take the wireframe from development to delivery
- Collaborate with back end developers and UI/UX designers to improve usability.
- Proactively give suggestions and systematized solutions to influence the design of the platform.
- Responsible for defining the structure and design of web pages, striking a balance between functional and aesthetic design, and ensuring the web design is optimized for mobile pages.
- Maintain and constantly improve the developed website and optimize the application for smooth use of the application.

Key Accountabilities (2)
Software Documentation
- Instruct tribe and team members to translate business requirements into technical design documents.
- Actively review and foster discussions with team members on functional requirements documents to build and improve TCB's digital products"
- Work closely with tribe and squad members to translate business requirements into technical design documents.
- Review and execute requirements documents by coding flowcharts, layouts, diagrams, charts, code annotations, and instructions for the program."

The job holder successfully deploying technology solutions for projects of the whole line.

- Bachelor's Degree in Computer Science, Software Engineering or Information Technology
Work Experience
- At least 5 years of front-end experience developing in at least 2 languages (HTML, CSS, JavaScript, React)
- Experience working with popular JavaScript frameworks and libraries (AngularJS, Vue, jQuery)
- Experience with tools that leverage UI/UX design and implementation such as Bootstrap or ZURB Foundation
- Experience working in a source control environment such as GIT or TFVC
- Experience in the full development lifecycle from requirements analysis through coding and release
- Deep experience in developing, testing, documenting, and releasing critical software
- Solid understanding of API design and implementation"
Foreign language
- English/ according to TCB's regulations in each period